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Help > Password Store Palm OS®/Desktop FAQ |
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Frequently Asked
Questions The following is a list of frequently asked questions concerning Password Store for Palm OS® and Password Store Desktop. Please consult this page if you are having problems installing, backing up, reinstalling or syncing with Password Store for Palm OS® and/or Password Store Desktop. Table of Contents 1.0 General Password Store for Palm OS® Questions 1.1 Installing Password Store for Palm OS® 1.2 Backing Up Password Store for Palm OS® 1.3 Reinstalling Password Store for Palm OS® 1.3.1 Reinstalling Password Store for Palm OS® on your PC 1.3.2 Reinstalling Password Store for Palm OS® on your Mac 2.0 General Password Store Desktop Questions 2.1 Installing Password Store Desktop 2.1.1 Installing Password Store Desktop on your PC 2.1.2 Installing Password Store Desktop on your Mac 3.0 Frequently Asked Questions 3.0.1 I had to perform a hard reset on my Palm OS® device! Have I lost all of my passwords? 3.0.2 I receive a driver error when i try to install Password Store Desktop for PC! What should I do? 3.0.3 I can't get my passwords into Password Store Desktop! 3.0.4 How do I reset my HotSync Manager? 4.0 Contacting Us 4.0.1 Bug Reports 1.0 General Password Store for Palm OS® Questions 1.1 Installing Password Store for Palm OS® -To receive instructions on how to install Password Store for Palm OS® on your PC, please click here. -To receive instructions on how to install Password Store for Palm OS® on your Mac, please click here. 1.2 Backing Up Password Store for Palm OS® When you HotSync your Palm OS® device, your passwords contained in Password Store will be automatically backed up within your Palm Backup folder on your desktop computer.* 1.3 Reinstalling Password Store for Palm OS® If your Palm OS® device has suffered a hard reset, or you are installing Password Store on an alternate PDA, you will want to restore your passwords. 1.3.1 Reinstalling Password Store for Palm OS® onto your PC We recommend that you install the latest version of Password Store, available at our website at http://www.standalone.com and install the new version before continuing. Next, you need to find the file 'Passwords.pdb' in order to retrieve your passwords. The file is stored within your Palm folder, commonly found on your c: drive (it should look like this: c:\Palm). Once you open your Palm folder, you should find a folder with your User Name on it (often this is your name. i.e. if your name is Ken Holland, your folder will look like 'HollandK'). After opening up your User folder, open up the folder named 'Backup'. In this folder, you will find the file 'Passwords.pdb'. This file needs to be installed into your Palm OS® device, just like Password Store was (for more information on installing handheld files, please click here). Once 'Passwords.pdb' is installed, you should be able to access your passwords again. 1.3.2 Reinstalling Password Store for Palm OS® onto your Mac We recommend that you install the latest version of Password Store, available at our website at http://www.standalone.com and install the new version before continuing. After installing Password Store for Palm OS®, you need to locate the file 'Passwords.pdb'. You can either run a find for the file, using Sherlock, or you can find it by opening your Palm folder (commonly found under your hard drive). Open your 'Users' folder, followed by your User Name folder (i.e. if your name is Ken Holland, then commonly, the folder will also be named 'Ken Holland'). Within your User Name folder, you will find the file 'Passwords.pdb'. Simply double-click on it to open up your HotSync Manager, then click done. The next time you HotSync, your passwords will be transferred to your Palm OS® device. *Stand Alone, Inc. cannot guarantee that your passwords will be backed up if you use an alternative backup program, nor can we provide support for backing up Password Store with an alternative backup program. 2.0 General Password Store Desktop Questions 2.1 Installing Password Store Desktop 2.1.1 Installing Password Store Desktop on your PC To install Password Store Desktop, first make sure you have downloaded it (if not, you can download it here). Double-click on the file name 'password_store.exe' (if you have a file labelled differently, please download Password Store Desktop again). There should be a dialogue box pronouncing that it will install Password Store on your Desktop. Click on the button 'Setup'. A new window will ask you to confirm your Palm directory and the directory you want to install Password Store into. If you do not know your Palm directory or are sure that the directoy c:\Palm is correct, click on 'Install'. If you want to change either directory, click 'Browse' and set the correct directory. Password
Store Desktop should now be installed, and you should see a window entitled
'Installation Complete!' In order to initialize Password Store Desktop,
you must close down your HotSync Manager, if it is open. You can tell
whether it is open or not by checking your Windows Task Bar (commonly,
this is located at the bottom of your screen). If you look by the clock
in the lower righthand corner of your
screen, and you see the following symbol, you need to close your HotSync
Manager: To close your HotSync Manager, simply right-click over the HotSync symbol (pictured above), then select 'Exit'. 2.1.2 Installing Password Store Desktop on your Mac To begin, make sure you have downloaded Password Store Desktop on your Mac. If you have not downloaded it, you can download it here. Additionally, make sure that you currently have Password Store for Palm OS installed on your Palm OS® device (if not, you can download it here). Once you have downloaded Password Store Desktop to your computer, and have extracted it using Stuffit Expander, you need to move the Password Store Conduit to your Conduits folder. You can find your Conduits folder in your Palm folder (by default, your Palm folder is located under your hard drive). Within your Palm folder, there will be a folder named Conduits. Simply drag the Password Store Conduit file into the Conduits folder. Lastly, double-click on the file named Password Store, found within the Password Store Desktop folder that you downloaded. Password Store should now be installed on your Mac. 3.0 Frequently Asked Questions 3.0.1 I had to perform a hard reset on my Palm OS® device! Have I lost all my passwords? -You have not lost your passwords if you have HotSynced since you entered the passwords into your Palm OS® device. They are contained within a backup folder on your hard drive. For more information on how to recover your passwords, click here. 3.0.2 I get a driver error when I try to install Password Store Desktop for PC! What should I do? - Delete Password Store Desktop from your PC, then install the latest version of Password Store Desktop. If you continue to receive the error message, open PWInstall.exe with WinZip and copy the file 'Passwords.dll' to your Palm folder. 3.0.3 I can't get my passwords into Password Store Desktop! -For PC's, first make sure that before you opened Password Store Desktop, that you reset your HotSync Manager (as shown in Installing Password Store Desktop). If you have reset your HotSync Manager, within Password Store Desktop click on 'File', then 'Open'. Go to your Palm folder, then into your User Name folder (as detailed in Reinstalling Password Store). Within this folder, you should see the file 'Passwrds.dat'. Click 'Open'. This should give you access to your passwords on your desktop. -For Macs, make sure that you have your passwords on your desktop for the program to access. To find your passwords, look in your Palm folder, then open your User Name folder (as detailed in Reinstalling Password Store). You should find a file named 'Passwrds.dat'. If you are missing the file, perform a hotsync wiith your Palm OS® device. 3.0.4 How do I reset my HotSync Manager? -You can reset your HotSync Manager on your PC by right-clicking on the HotSync Icon in your Task Bar, then choosing 'Exit'. For more information, click here. Note: Resetting your HotSync Manager is not necessary for Mac Users. 4.0 Contacting us 4.0.1 Reporting Bugs If you continue to encounter problems with Password Store for Palm OS® or Password Store Desktop, please email us at:
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