1.0_ General Palm OS device Questions

1.1_ RESETS

1.1.1_ Soft Reset

Press the reset button, located in the small hole on the back of the PalmPilot, once.

1.1.2_ Warm Reset

Press the reset button while holding the UP button. Performing a warm reset     bypasses any type of system "extensions" that you have installed. This will     sometimes also resolve issues with errant programs that cause the "boot loop"     where you keep seeing the "Welcome to PalmPilot" message over and over again.

1.1.3_ Hard Reset

Press the reset button while holding the green power button. You will be     prompted for verification.

IMPORTANT NOTE: This WILL delete everything installed on your PalmPilot.     You should use this reset only as a last resort. You should regularly HotSync your     Palm OS device.

1.2_ HELPFUL HINTS

1.2.1_ Find

You can easily speed up a Find using the silkscreen button, if you know what     application the data you're looking for is in. Simply launch Find from the     application containing the data.

1.2.2_ If your batteries have just died....

You will lose all power to your PalmPilot. Remember to set the correct date before     hotsyncing your data back in. Otherwise, all of the old alarms stored in your     PalmPilot will go off at once.

1.2.3_ Using HotSync to restore data...

Before initiating a HotSync to restore your PalmPilot select Custom, under the     HotSync menu, and set all the conduits to "Desktop overwrites PalmPilot" This     will restore all of your built-in application data. You will now have to     manually install all of your applications.

2.0_ Questions about us and our Software

2.1_ POWER MEDIA, INC. or STAND ALONE, INC.?

If you've ever been into a Software store or looked in a PDA Direct or ClubPDA  catalog, you may have seen our products under the brand name of Power  Media, Inc. Rest assured that these products are exactly the same as ours.  Power Media is our official publisher, and they are responsible for putting  together the boxes and manuals that go with our products to retail and mail  order outlets.

2.2_ Downloading, Installing and Registering Queries

2.2.1_ How do I install applications?

First, make sure that you are using an extraction utility to allow you to decompress     the file you have downloaded. You will need a program such as WinZip if you     are using a Windows based machine, or a program like ZipIt or Stuffit Expander     if you are running a Macintosh based system. Once the archive is decompressed,     there will be a folder containing a .PRC file. The .PRC file is the actual application     file. The easiest way to install applications is by using the Palm Installation Tool     which came with your Palm OS. For instructions on using this tool, please refer to     your Palm OS manual.     For more information on downloading or installing Stand Alone, Inc. programs,     please consult our online Installation Walkthrough help page.

2.2.2_ How do I register Stand Alone Products?

Web- You can go to our web site and fill out our Online Orderform. We have     a stronghold SSL (secure) server so that no one can access your information,     including your credit card information. Just enter your name and address information     into the form, enter in your credit card information, and check off the products     you want. You will receive your registration code within your browser window shortly     after submitting your order, and a registration confirmation email will be sent to     you within one to two business days.

Email- Just email us all your information (name, email address, credit card,     applications requested and PDA type) to registrations@standalone.com. Again,     we'll email everything back to you within about 24-48 hours.

Fax- You can fax us your information (name as it is entered into your Palm OS device,     email address, credit card, and products wanted). We'll email or fax you back     your information. (773) 477-2579.

Phone- You can call up with a credit card and get passwords directly over the     phone. (773) 477-2492.

Mail- You can mail us a check or money order (funds must be drawn from a     US Bank.) Please enclose your email address or phone number where you can be     contacted to receive your registration code. We are located at:          Stand Alone, Inc.     3862 N. Lincoln Ave     Chicago, IL 60613

PalmPilotGear HQ- You can register all of our Palm OS products through     PalmPilotGear HQ. However, it may take a little longer for you to receive your     passwords this way.

However you decide to register please make sure to include your name, the way     it's entered in the Enter Password section of the application you are     registering, so that we can generate an accurate password for you. This can     be found either in any of our registration screens, or when you perform a     HotSync. (see 2.2.3 of this FAQ)

2.2.3_ How do the passwords work?

All of our passwords are based on the name listed when you perform a HotSync.     You do not need to perform a HotSync in order to find this name. You have two     options:

Go into the application you are registering and select Enter Password.

On the Palm OS, go to the section that lists all of your applications and tap on the     HotSync icon. In the upper righthand corner it will tell you how your name is     entered.

In order for us to allow our customers a chance to demo our software for 30 days,     we must use this password system. If you do not submit the correct HotSync     name, then the password we email back to you will not be correct. Please keep     this in mind when you register, as it will take longer for us to issue you a     correct password if you do not give us the correct HotSync name the first time     around.

2.2.4_ What's the best way to contact Stand Alone?

If you have comments, suggestions, or a product idea, the best way to contact us is     through email at info@standalone.com. This is easiest for us and will guarantee     you get a prompt response. If you don't have access to email, you can call us     at (773) 477-2492, or fax us, at (773) 477-2579.

Our business hours are: 9AM-5PM Mon-Fri, Closed Sat and Sun.

2.2.5_ I've found a bug in the program! What should I do?

We ask that all Bug Reports are done through email. That way, we have a written     record of the problem, and it ensures that the report gets to the right     programmer. In the Email, please include the following information:

• your name and Email address

• the program that has the bug

• the version number of the program

• the Palm OS device that you are using

• a description of the problem

• an explanation of how we can replicate how you got the error

Alternatively, you can fill out the Bug Report Form on our webpage.

2.3_ OUR MOST FREQUENTLY ASKED QUESTIONS

2.3.1_ I've lost my passwords! What can I do?

You can email us directly at info@standalone.com with the following:

• "Lost Password(s)" as the subject line

• Please include your name as it is entered when you perform a HotSync (see       section 2.2.3 of this FAQ)

Alternatively, you can fill out the Lost Password Form on our webpage.

2.3.2_ I've installed an application that doesn't allow me a chance to     try the demo! Is there anyway to reset the demo period?

Yes, there is! If you install a version that says your demo period has expired before     you've even gotten a chance to try it, then all you have to do is visit the following     link and fill out our demo reset request form, or you can send us an email and request     a demo extension. Please be sure to include the name of the application, what     of Palm OS you are using and your email address.

2.3.3_ I registered online at PalmPilotGear HQ and still haven't     received my password. What should I do?

Please remember that it takes a little longer to receive your information when     you register anywhere other than with us directly (typically two to three business days.)

If it has been more than four days since you placed you order, then please send us     an email including the following information:

• Your full name

• Your PalmPilotGear SW number (ie: SW12345)

• The date you registered

• Your email address

With this information, we will be able to locate your registration information and generate     your password(s) for you.

2.3.4_ My system crashed and now my Password Store/Workout Tracker information is     gone!

How to restore Password or Workout Data lost due to a system crash from a dead battery or hard     reset:

• You MUST be using HotSync version 2.1 or later

• Using the install tool, install the "Passwords.pdb" "Workout Tracker Data.pdb" file, which is in       your Palm backup folder on you PC.

If you have any further questions on backing up your information, please refer to     your HotSync manual.

2.3.5_ I have Call Tracker Desktop on my PC, and I keep getting a     "Sync20.dll not found" error. What should I do?

Make sure that your are executing the version of Call Tracker from the Palm OS     directory. (Usually: C:\Palm\CallTrak.exe)

2.3.6_ I have Call Tracker Desktop on my PC, and when I try to use     the Open option an error occurs. What should I do?

First, make sure that your are using HotSync 2.1 or higher.

Second, please restart the HotSync application on your PC. Now, perform a     HotSync with Call Tracker for the Palm OS. You should now be able to use the     Open feature on your desktop.

If this does not work, then we ask that you     either submit a Bug Report or send us an email (see section 2.2.4 of this FAQ.)

2.3.7_ How does this "demo period" work?

All of our applications run on a 30-day demo. This means that, for 30 days you can     try out the application for free. Most of our applications run the full     versions in the demo period. However, a small few (such as Dragon Hunter     Pinball) have certain restrictions.

After the 30-day demo period is up, the application expires. This means that you     must either register the application with us in order to regain access to     the program, or you can remove it from your Palm OS.

2.3.8_ What is your policy on upgrades?

Unless otherwise stated in the manual of the application, all upgrades are free.     Once you have registered, simply download the updated version onto your Palm     OS and enter your password once again.

2.3.9_ Someone from SAI gave me a temporary password that does     not work. What should I do?

The temporary passwords we give out to reset the demo period, are based on the     current date. You can either:

• Send us an email and let us know which day you plan on entering the       password. OR

• You can set the date back one day on your Palm OS, enter the password and       set your date back to the normal setting.

2.3.10_ What happens to the application after 30 days?

After 30 days the application will expire. As long as you do not delete the     application from your system completely, you will not lose any information.     After the application expires you can either register the application or     remove it from your system.

2.3.11_ If I register will I lose my information?

As long as you have not deleted the application from your system entirely,     you will not lose any information. The password we give you when you     register will simply inform the application that it has been registered.     Other than that, registering does not change or interfere with anything     else on your Palm OS.